Processing Time & Standard Delivery

They say great things take time - and when it comes to handcrafting custom decor, we couldn’t agree more. We do our best to get your items out the door quickly, but since many of our pieces are made to order, ship times can vary.

Estimated processing times are listed below. These refer to how long it typically takes for items to leave our studio (shipping time is additional).

• Pillows, Bedding & Napkins: Made to order; ships in approximately 5–7 business days.

• Custom Bench Cushions: Ships within 10–28 business days.
  

• Window Treatments:
  Roman Shades: 10–28 business days
  Drapery: 5–28 business days
  Natural Woven Shades: 5–20 business days
  

• Window Hardware: Custom made and ships within 5–28 business days from our partner.
  

• Fabric by the Yard:
  In-stock: Ships within 1–5 business days
  Special/Large Fabric Orders: Large fabric orders may take longer to fulfill based on size. We'll reach out if any backorders arise.
  

• Gift Cards: Delivered to your email within 1 business day.
  
  

Note: During holiday periods or times of high demand, these estimates may be extended by 1 - 2 weeks. We appreciate your patience as our team takes well-deserved time off to rest and recharge.

Once your items have shipped, they typically arrive via ground service within 3–5 business days. In some cases - such as when an item is backordered - parts of your order may ship separately.

We know delays can be frustrating, and we're here to help! Our goal is for every item to be completed to Loom Decor standards, which includes high attention to detail and high quality products. If you ever have a question about timing or need an update, our customer care team is just a message away.

Your items will be shipped via standard ground service within 3 to 5 business days after dispatch. Please be aware that backordered items might ship separately.

Orders of $1,000.00 or more will ship with a signature required upon delivery.

If you have questions about when your items will ship out or arrive, please contact a Stylist.

Swatch Shipping

All samples ship within 1 - 2 business days of your order via USPS. They should arrive in 4 to 7 business days from the time you order. Unfortunately, samples do sometimes get lost in the mail, so please contact a Stylist if you have not received your samples within 7 business days of your order.

Tracking

You'll receive an automated email with a shipping confirmation and tracking number as soon as your custom items are on their way. Your tracking number can also be found on the order review page in your account.

Expedited Orders & Rush Shipping

You can choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day under the Shipping Methods section during checkout. You will need to enter your full address before these shipping methods will appear. Keep in mind that the item will not ship until the expected ship date listed.

In some cases we can expedite order production, subject to fabric availability and for an additional fee. If you need to place a rush order, please contact a Stylist.

Expedited shipping is not available to Canada. Please keep in mind that we have no control over shipping delays due to the shipping service.

Shipping Outside of the Continental US

Most items can be purchased and shipped internationally however larger items, such as window treatments, are too bulky to ship affordably. Please contact us for a detailed shipping quote prior to placing your order. Please note, this includes Hawaii and Alaska.

Shipping for international orders does not include any applicable taxes or fees, which will be the responsibility of the recipient.

PO Boxes & APO Boxes

We cannot ship to PO or APO Boxes at this time. Please be sure to enter a physical address when ordering to ensure there are no delays in getting started on your order!

Payment

Because we start making your custom items immediately, your credit card will be charged when your order is placed.

Pricing & Sales Tax

Prices are in US dollars. Orders that are shipped to Massachusetts are subject to sales tax on the merchandise and shipping total, in accordance with local and state laws.