Production Time & Standard Delivery
They say great things take time - and when it comes to handcrafting custom home decor, we couldn’t agree more. We do our best to get your items out the door quickly, but since many of our pieces are custom made to order, lead times can vary.
Estimated production times are listed below. These refer to how long it typically takes for your custom items to be created (this does not include holidays and shipping time is additional).
- Pillows & Bedding: Custom made within 5-7 business days.
- Drapery: Custom made within 10-28 business days. Large Drapery Orders: 28-40 business days. Peak Season: May take longer to fulfill based on size. Backorders can occur.
- Roman Shades: Custom made within 10-28 business days from our USA based partner.
- Custom Bench Cushions: Custom made within 10-28 business days.
- Hardware: Custom made within 10-28 business days from our USA based partner.
- Fabric By the Yard: Ships within 1-7 business days. Large quantity yardage orders will take longer to fulfill based on size. Backorders can occur.
Please Note:
- During holiday periods or times of high demand, these estimates may be extended by 1 - 2 weeks. We appreciate your patience as our team takes well-deserved time off to rest and recharge.
- Once an order has shipped, we’re unable to make changes to the shipping address.
- Orders of $1,000.00 or more will ship with a signature required upon delivery.
Swatch Shipping
All samples ship within 1-3 business days of your order via USPS. Unfortunately, samples do sometimes get lost in the mail, so please contact us if you have not received your samples within 7 business days of your order.
Tracking Information
You'll receive an automated email with tracking information as soon as your custom items are on their way. Please note: Once an order has shipped, we’re unable to make changes to the shipping address.
Expedited Orders & Rush Shipping
We generally do not provide expedited services due to our handmade production process, which always includes a lead time. In some cases we can expedite order production, subject to fabric availability and for an additional fee. If you need to place a rush order, please contact a Stylist.
PO Boxes & APO Boxes
We cannot ship to PO or APO Boxes at this time. Please be sure to enter a physical address when ordering to ensure there are no delays in getting started on your order!
Payment
Because we start making your custom items immediately, your credit card will be charged when your order is placed.
Pricing & Sales Tax
Prices are in US dollars. Orders that are shipped to Massachusetts are subject to sales tax on the merchandise and shipping total, in accordance with local and state laws.