WHAT IS LOOM DECOR?

HOW DO I GET STARTED CREATING CUSTOM DECOR?

DOES LOOM HAVE STORES WHERE I CAN SHOP IN PERSON?

Feel free to schedule a Design Consultation with us where we can go over the design, fabrics, and measuring process for your space! Feel free to schedule a time here.

Our quality matches that of professional interior designers and luxury home brands, but at prices more typical of off the shelf products. How do we do it?

First, we take care to choose the finest quality fabrics from top interior designer brands. No flimsy fabrics or fabrics that will fall apart here! To see for yourself, order swatches.

Second, our products are handcrafted in the US with the same details designers specify in their work. For example, our window treatments are made with high quality lining, hidden hems, weights in the corners, and buckram stiffener at the top to help them hang more beautifully. And our pillows and duvet covers are designed to be plush and full, and to hide unsightly zippers.

Finally, you can choose special options on your window treatments like Privacy or Blackout lining, and order completely custom sizes, so that you are sure to get the perfect fit.

Yes! We can make custom size Drapery, Roman Shades, Bedskirts, Cushions, and more. To order a custom size not available online, contact a Stylist. 

Absolutely! For instance, we can craft our Cafe Curtains in other pleat styles and fabrics, and nearly any Loom product can be made in almost any fabric from our collection. Feel free to reach out to us at hello@loomdecor.com with a photo of what you had in mind. 

We are happy to accept COM orders! Contact a stylist for pricing and more information about placing a COM order.

Of course! We recommend ordering fabric swatches as a first step in making a Loom Decor order. Sometimes, the appearance of the fabric in real life under different lighting can vary from what you see online.

Yes, our fabrics are available by the yard. On any fabric page, select the number of yards you would like in the quantity field and click the “Add Yardage to Cart” button. When calculating the yardage you need, keep in mind our fabrics vary in width, although most are 54” wide. 

Please note, the maximum continuous yardage varies per fabric between 30 and 60 yards. A Loom Stylist will contact you if the yardage will not be continuous.

For window treatments, we recommend a periodic cleaning with a low-suction, hand-held vacuum, or dusting with a clean cloth or duster. For a deeper clean, we suggest steaming the window treatments on a low setting to dislodge any dust or dirt. In the case of a stain or smudge, we recommend using a slightly damp microfiber cloth or clean towel, and spot cleaning with a mild detergent. Please note, we do not recommend dry cleaning your window treatments as it can warp the lining, and compromise the structure of the window treatments.

For all other pieces (such as bedding, bench cushions, or pillows), we highly recommend dry-cleaning to ensure they look beautiful for many years to come. Washing can cause fabrics to fade or bleed. Plus, different types of fabric shrink at different rates and could cause your item to look damaged or warped. Please consult with your cleaner regarding your Loom fabric before proceeding with dry cleaning services.

If you have questions about caring for your Loom furnishings, please contact a Stylist.

Our products are carefully custom-made and handcrafted by our skilled team in our Fall River, Massachusetts workroom, which brings over 20 years of experience creating high-quality home furnishings and window treatments for leading designers and hotels.

• Pillows, Bedding, & Napkins: Custom made to order and ships in about 5 - 6 business days.
• Custom Bench Cushions: Custom made to order and ships in about 10 - 28 business days.
• Window Treatments: Custom made to order; Roman Shades within 2 - 4 weeks,  Drapery within 2 - 4 weeks, and Natural Woven Shades within  2 - 4 weeks. Please reach out to us if you need to place a rush order.
• Window hardware: Custom made to order and ships from our partner within 10 - 20 business days.
• Fabric by the yard: In-stock fabrics ship 1 - 5 business days after you order. Special order fabrics usually ship within 7 business days.
• Gift cards: Delivered to your email upon purchase.
• Please note that holidays may extend our standard lead times due to the custom nature of our products. We’re happy to give our dedicated team well-deserved time off to enjoy the holidays with their families. Thank you for your patience and understanding!

In some cases we can expedite order production, subject to fabric availability and for an additional fee. If you need to place a rush order, please contact a Stylist.

You can also choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day during checkout. You will need to enter your full address before these shipping methods will appear. Keep in mind that the item will not ship until the expected ship date listed.

Of course! You can place an order over the phone by calling 1-855-ASK-LOOM or emailing us at hello@loomdecor.com. If you need help creating or ordering an item, please contact a Stylist and they can send you a custom invoice. Then all you have to do is enter your credit card info to place the order.

We run various sales throughout the year. Be sure you don’t miss out by signing up for emails or following Loom on Facebook or Instagram.

To apply your discount, simply enter the coupon code during the checkout process. Only one discount code can be applied.

Because we start making your custom items immediately, your credit card will be charged when your order is placed. 

Orders may be canceled for a full refund within 24 hours of submitting the order. After this, we begin crafting your pieces, so any cancellations beyond this period may not be possible. If you request a cancellation beyond the 24 hour period, a cancellation fee of 10% will be applied. If you need to cancel an order, please contact us at hello@loomdecor.com as soon as possible.

If it has been more than 5 business days (not including weekends and holidays), your samples are probably lost in the mail. Please contact a stylist in that case.

Your items will ship via standard ground service (usually FedEx or UPS) for delivery in 3 to 5 business days.

You can choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day during checkout. The shipping cost will vary based on the weight of your items. You will need to enter your full address before these shipping methods will appear.

You'll receive an automated email with a shipping confirmation and tracking number as soon as your custom items are on their way. Your tracking number can also be found on the order review page in your account. 

You can choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day during the checkout process. You will need to enter your full address before these shipping methods will appear. Keep in mind that the item will not ship until the expected ship date listed.

In some cases we can expedite order production, subject to fabric availability and for an additional fee. If you need to place a rush order, please contact a Stylist. Please keep in mind that we have no control over shipping delays due to the shipping service.

Expedited shipping is not available to Canada. 

We do offer shipping to Canada. For full details read our shipping information.

Unfortunately, we cannot ship to the U.S. Territories or foreign countries other than Canada at this time. 

We unfortunately cannot ship to PO or APO Boxes at this time.

We believe you should love every Loom piece which is why we will make every reasonable effort to ensure your satisfaction. Just how seriously do we take your satisfaction... Learn More.

Simply go to the Account link at the top of any page. In this section you can change all your information, including your default addresses, login information, and password.

To reset your password, enter your account email address here. If there is an account associated with that email address, you will receive a link to reset your password via email. If you have any trouble contact a Stylist.

Absolutely not! We aren’t fans of spam either, so we keep all email and mailing addresses private. You can review our full privacy policy here.

Yes! We offer exclusive benefits for the design community including a Trade Discount and sales tax exemption. Our goal is to make your next project easier than ever. For full details and to join, please read more about our trade program.

Interior Designers, Architects, and other design professionals in the US and Canada are eligible.

Of course! Our goal is to make your custom ordering process as easy as possible. Your discount will automatically be applied in your shopping cart.

Yes, and we think it's appropriate for every gift-giving occasion! You can purchase a gift card here.

To use your Loom Decor gift card, enter the code located on your card or in your email at the bottom of your shopping cart where it says "Enter a Gift Card Code."