WHAT IS LOOM DECOR?
Loom Decor empowers you to create designer-quality, custom home textiles that won’t break your budget. From custom window treatments to pillows and bedding, our custom furnishings are all easily customizable with the click of a mouse. Choose from more than 400 gorgeous designer fabrics to create the perfect piece at up to 40% less than designer showroom prices. Your order will be handcrafted right here in the US and shipped to you in just 1 to 6 weeks. To learn more, read about us.
HOW DO I GET STARTED CREATING CUSTOM DECOR?
There are two easy ways to shop and create at Loom:
- Shop our catalog of Stylist-designed inspirations. You can edit them or order as is.
- Create your own piece by choosing a blank silhouette and trying on different fabrics.
Plus, if you are not sure what you want or how to begin, you can get complimentary design assistance from our Stylists any time.
DOES LOOM HAVE STORES WHERE I CAN SHOP IN PERSON?
We do not have a retail location at this time. However, you can order swatches to make sure you love the color and pattern of a fabric in your home. Also, if you happen to be in Nashville, contact a stylist and she can meet you in the location of your choice to look at our fabrics and review your project.
Stylists & Design Assistance
CAN YOU HELP ME CHOOSE MY DECOR?
Yes! Loom offers complimentary design assistance, whether you want to design the perfect piece or coordinate a whole room of Loom textiles. Contact a Stylist via or phone at 1-855-ASK-LOOM. Stylists are available Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.
WHAT KINDS OF QUESTIONS AND PROJECTS CAN A STYLIST HELP WITH?
Stylists can help with anything from choosing the right fabric to measuring for window treatments to answering all of our your questions about Loom products.
The only thing our Stylists can’t do is source or advise on items outside of Loom’s products. That’s really a job for an interior designer. We work with many great designers, though, so and she may be able to recommend one in your area.
IS WORKING WITH A STYLIST REALLY FREE?
Yes! Working with a Stylist is always free. You have unlimited access to our Stylists to help you choose the perfect Loom Decor. No hidden fees or agendas!
WHAT SHOULD I EXPECT WHEN I FIRST CONNECT WITH A STYLIST?
Your Stylist will likely ask a few key questions about your project including your style, color preferences, budget, and any special considerations. She also may request photos to help her visualize what will look best in your space.
CAN A STYLIST COME TO MY HOME?
Unfortunately, we're unable to make in-person home visits. However, we would be happy to help virtually via phone or email!
Products & Fabrics
HOW DO CUSTOM WINDOW TREATMENTS AND FURNISHINGS DIFFER FROM WHAT I’D FIND IN STORES?
Our quality matches that of professional interior designers and luxury home furnishings brands, but at prices more typical of off the shelf products. How do we do it?
First, we take care to choose the finest quality fabrics from top interior designer brands such as Kravet. No flimsy fabrics here! To see for yourself, order swatches.
Second, our products are handcrafted in the US with the same details designers specify in their work. For example, our window treatments are made with high quality lining, hidden hems, weights in the corners, and buckram stiffener at the top to help them hang more beautifully. And our pillows and duvet covers are designed to be plush and full, and to hide unsightly zippers.
Finally, you can choose special options on your window treatments like blackout lining and order completely custom sizes, so that you are sure to get the perfect fit.
CAN YOU MAKE CUSTOM SIZES THAT I DON'T SEE ONLINE?
CAN YOU COME MEASURE OR INSTALL WINDOW TREATMENTS FOR ME?
We can't make house calls, but we can still help. Send us a picture of your window and we’ll mark up exactly which measurements to take to ensure you get the perfect fit. In addition, we have a network of measure and installation professionals in many cities. for a recommendation in your area.
CAN YOU MAKE CUSTOM FURNISHINGS NOT SHOWN IN YOUR ONLINE CATALOG?
Yes, we can make some other custom furnishings. For example, we can make almost any drapery style including ripplefold drapery, pinch pleat drapery, tab back drapery, café curtains, and additional Roman shade styles. We also can make custom cushions for indoor and outdoor use. We do not, however, make furniture or other large items that have to be shipped with special delivery. If you have a project in mind, just .
DO YOU MAKE CUSTOM FURNISHINGS WITH CUSTOMERS OWN MATERIAL (COM)?
We are happy to accept COM orders! Contact a stylist for pricing and more information about placing a COM order.
CAN I ORDER FABRIC SWATCHES FOR QUALITY AND COLOR REFERENCE? HOW ABOUT LARGER MEMOS?
Of course! We recommend ordering fabric swatches as a first step in making a Loom Decor order.
CAN I ORDER FABRIC BY THE YARD?
Yes, our fabrics are available by the yard. On any fabric page, select the number of yards you would like in the quantity field and click the “Add Yardage to Cart” button. When calculating the yardage you need, keep in mind our fabrics vary in width, although most are 54” wide. If you need help determining how many yards you need, please .
Please note, the maximum continuous yardage varies per fabric between 30 and 60 yards. A Loom Stylist will contact you if the yardage will not be continuous.
HOW DO I CLEAN AND CARE FOR MY LOOM FURNISHINGS?
For window treatments, we recommend periodic cleaning with a low-suction, hand-held vacuum, or dusting with a clean cloth or duster. For a deeper clean, we suggest hiring a professional window treatment cleaner.
For all other pieces, we highly recommend dry-cleaning to ensure they look beautiful for many years to come. Washing can cause fabrics to fade or bleed. Plus, different types of fabric shrink at different rates and could cause your item to look damaged or warped.
WHERE ARE YOUR PRODUCTS MADE?
Our products are handcrafted by our workroom in Fall River, MA that has more than 20 years experience in making home furnishings and window treatments for top designers and hotels.
HOW LONG DOES IT TAKE TO GET MY CUSTOM ORDER?
We handcraft your custom pieces in just 5 to 30 business days. Fabric by the yard ships 1-2 days after you order (unless fabric is out of stock). For specific estimated ship dates refer to the specific product page, your cart or your order review. If you choose free shipping, items will ship standard ground service (usually UPS) to arrive 3 to 5 business days after the item ships out.
CAN I EXPEDITE MY ORDER TO GET IT FASTER?
You can also choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day under the Shipping Methods section during checkout. You will need to enter your full address before these shipping methods will appear. Keep in mind that the item will not ship until the expected ship date listed.
CAN I PLACE AN ORDER VIA PHONE OR EMAIL?
You can place an order over the phone by calling 1-855-ASK-LOOM. However, sending your credit card information via email is not secure. If you need help creating or ordering an item, please and she can add items to your cart for you. Then all you have to do is enter your credit card info to checkout online.
HOW DO I GET AND/OR USE A COUPON CODE?
To apply your discount, just enter the coupon code at the bottom of your Shopping Cart. Only one discount code can be applied to each order.
WHEN IS MY CREDIT CARD CHARGED?
Because we start making your custom items immediately, your credit card will be charged when your order is placed.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT’S BEEN PLACED?
Custom orders go into production within 24 hours and cannot be modified after production has begun. Any cancellations after your order has been placed is considered a return. We can arrange at that time to stop production and issue you store credit. If you need to cancel an order, please as soon as possible.
MY SWATCHES NEVER ARRIVED. CAN I TRACK THEM? WHAT SHOULD I DO?
If it has been more than 5 business days (not including weekends and holidays), your samples are probably lost in the mail. Please contact a stylist or place a new order.
WHAT SHIPPING OPTIONS DO I HAVE AND HOW MUCH DO THEY COST?
If you choose free shipping, your items will ship via standard ground service (usually FedEx) for delivery in 3 to 5 business days.
You can choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day under the Shipping Methods section during checkout. The shipping cost will vary based on the weight of your items. You will need to enter your full address before these shipping methods will appear.
HOW CAN I TRACK MY SHIPMENT?
When your order ships, we send you an email with the tracking number and ship date. Your tracking number can also be found on the order review page in your account. Swatch orders ship USPS and are not trackable.
CAN I EXPEDITE MY SHIPPING?
You can choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day under the Shipping Methods section during checkout. You will need to enter your full address before these shipping methods will appear. Keep in mind that the item will not ship until the expected ship date listed.
In some cases we can expedite order production, subject to fabric availability and for an additional fee. If you need to place a rush order, please . Please keep in mind that we have no control over shipping delays due to the shipping service, weather, and the like.
Expedited shipping is not available to Canada.
DO YOU SHIP INTERNATIONALLY?
We do offer shipping to Canada. For full details read our shipping information.
Unfortunately, we cannot ship to the U.S. Territories or foreign countries other than Canada at this time. If you have countries you would like to see Loom ship to, please email us with your suggestion.
CAN YOU SHIP TO PO OR APO BOXES?
We cannot ship to PO or APO Boxes at this time.
WHAT IS THE LOVE LOOM GUARANTEE?
We believe you should love your home and every Loom piece in it which is why we will make every reasonable effort to ensure your satisfaction. Just how seriously do we take your satisfaction... Learn More.
Your Account & Privacy
HOW CAN I CHANGE MY PERSONAL ACCOUNT INFORMATION?
Simply go to the Account link at the top of any page. In this section you can change all your information, including your default addresses, login information, and password.
HOW CAN I RESET MY PASSWORD?
To reset your password, enter your account email address here. If there is an account associated with that email address, you will receive a link to reset your password via email. If you have any trouble .
WILL YOU SHARE MY EMAIL ADDRESS OR MAILING ADDRESS WITH OTHERS?
DO YOU OFFER TRADE DISCOUNTS?
Yes! We offer exclusive benefits for the design community including a trade discount and sales tax exemption. Our goal is to make your next project easier than ever. For full details and to join, please read more about our trade program.
WHO IS ELIGIBLE FOR THE TRADE PROGRAM AND HOW DO I JOIN?
Interior designers, architects, and other design professionals in the US and Canada are eligible.
CAN I STILL ORDER ONLINE AND RECEIVE MY TRADE DISCOUNT?
Of course! Our goal is to make your custom furnishings sourcing as easy as possible. Your discount will automatically be applied in your shopping cart.
DO YOU SELL GIFT CARDS?
Yes, and we think it's appropriate for every gift-giving occasion! You can purchase a gift card here.
HOW CAN I USE MY LOOM DECOR GIFT CARD?
To use your Loom Decor gift card, enter the code located on your card or in your email at the bottom of your shopping cart where it says "Enter a Gift Card Code."