FREQUENTLY ASKED QUESTIONS

WHAT IS LOOM DECOR?

Loom Decor, a small company based out of Massachusetts, empowers you to design custom, designer-quality home decor, giving you the opportunity to bring your vision to life as your own interior designer. From custom window treatments, to bench cushions and bedding, we’ve thought of all of the designer details, and curated the best options for you, so you can simply order with the click of a button. Choose from hundreds of high-quality designer fabrics to create the perfect piece at prices that fit your budget. Your order will be handcrafted right here in the US and shipped to you in just 1 to 4 weeks. To learn more, read about us.

HOW DO I GET STARTED CREATING CUSTOM DECOR?

Shop our catalog of stylist-designed inspirations. You can edit them or order as is.

Create your own piece by choosing a blank silhouette and trying on different fabrics.

Plus, if you are not sure what you want or how to begin, you can contact our customer service team at any time.

DOES LOOM HAVE STORES WHERE I CAN SHOP IN PERSON?

We do not have a retail location at this time. However, you can order swatches to make sure you love the color and pattern of a fabric in your home. 

You can schedule a FREE Design Consultation with us where we can go over the design, fabrics, and measuring process for your space! Feel free to schedule a time here.

HOW DO CUSTOM WINDOW TREATMENTS AND FURNISHINGS DIFFER FROM WHAT I’D FIND IN STORES?

Our quality matches that of professional interior designers and luxury home brands, but at more affordable prices. How do we do it?

First, we take care to choose quality fabrics from top interior designer brands. No flimsy fabrics that will fall apart after a few years! Our goal is for your custom drapery and home decor to last for years to come. To see for yourself, order swatches.

Second, our products are handcrafted at our workroom out of Massachusetts with the same details designers specify in their work. For example, our window treatments are made with high quality lining, hidden hems, weights in the corners, and buckram stiffener at the top to help them hang beautifully. Our pillows and duvet covers are designed to be plush and full, and to hide unsightly zippers.

Finally, you can choose special options on your window treatments like Privacy or Blackout lining, Cordless Mechanism (at no extra charge) and order completely custom sizes, so that you are sure to get the perfect fit for your window.

HOW DO I CALCULATE THE WIDTH OF MY DRAPERY OR CAFE CURTAIN PANELS?

For the width of your drapery panels, we recommend entering the full size of your drapery rod. That's it! We will account for fullness on our end so there is no need to add extra width to ensure that your drapery looks full enough. 

HOW DO I CALCULATE HOW MANY RINGS I NEED?

If you're ordering your hardware from us, there's no need to calculate the number of rings needed - we'll automatically provide the right amount of rings based on the rod size you select!

CAN I ADD LINING TO MY WINDOW TREATMENTS?

You have the option to choose a lining for any shade or drapery you order. You can go with unlined, add privacy lining for sun protection and enhanced privacy, or opt for blackout lining for maximum room darkening. The choice is yours!

WHAT IS THE DIFFERENCE BETWEEN POLY & DOWN INSERTS FOR PILLOWS?

The Poly insert is slightly firmer and helps the pillow maintain its shape, while the Down insert offers a softer feel and may need more frequent fluffing to keep its shape over time.

CAN YOU MAKE CUSTOM SIZES THAT I DON'T SEE ONLINE?

Yes! We can make custom size Drapery, Roman Shades, Bedskirts, Cushions, and more. To order a custom size not available online, contact a Stylist

CAN YOU MAKE CUSTOM FURNISHINGS NOT SHOWN IN YOUR ONLINE CATALOG?

Absolutely! For instance, we can craft our Cafe Curtains in other pleat styles and fabrics, and nearly any Loom product can be made in almost any fabric from our collection. Feel free to reach out to us at hello@loomdecor.com with a photo of what you had in mind. 

DO YOU MAKE CUSTOM FURNISHINGS WITH CUSTOMERS OWN MATERIAL (COM)?

We are happy to accept COM orders! Contact a stylist for pricing and more information about placing a COM order.

CAN I ORDER FABRIC SWATCHES FOR QUALITY AND COLOR REFERENCE? 

Of course! We recommend ordering fabric swatches as a first step in making a Loom Decor order. Sometimes, the appearance of the fabric in real life under different lighting can vary from what you see online.

CAN I ORDER FABRIC BY THE YARD?

Yes, our fabrics are available by the yard. On any fabric page, select the number of yards you would like in the quantity field and click the “Add Yardage to Cart” button. When calculating the yardage you need, keep in mind our fabrics vary in width, although most are 54” wide. Please note, the maximum continuous yardage varies per fabric between 30 and 60 yards. A Loom Stylist will contact you if the yardage will not be continuous.

HOW DO I CLEAN AND CARE FOR MY LOOM FURNISHINGS?

For window treatments, we recommend a periodic cleaning with a low-suction, hand-held vacuum, or dusting with a clean cloth or duster. For a deeper clean, we suggest steaming the window treatments on a low setting to dislodge any dust or dirt. In the case of a stain or smudge, we recommend using a slightly damp microfiber cloth or clean towel, and spot cleaning with a mild detergent. Please note, we do not recommend dry cleaning your window treatments as it can warp the lining, and compromise the structure of the window treatments.

For all other pieces (such as bedding, bench cushions, or pillows), we highly recommend dry-cleaning to ensure they look beautiful for many years to come. Washing can cause fabrics to fade or bleed. Plus, different types of fabric shrink at different rates and could cause your item to look damaged or warped. Please consult with your cleaner regarding your Loom fabric before proceeding with dry cleaning services. If you have questions about caring for your Loom furnishings, please contact a Stylist.

WHERE ARE YOUR PRODUCTS MADE?

Our products are carefully custom-made and handcrafted by our skilled team in our Fall River, Massachusetts workroom, which brings over 20 years of experience creating high-quality home furnishings and window treatments for leading designers and hotels.

HOW LONG DOES IT TAKE TO GET MY CUSTOM ORDER?

Pillows & Bedding: Custom made to order and ships within 5 - 7 business days.

Custom Bench Cushions: Custom made to order and ships within 10 - 28 business days.

Window Treatments: Custom made to order; Roman Shades within 10 - 28 business days, Drapery within 5 - 28 business days, and Natural Woven Shades within 5 - 20 business days

Window hardware: Custom made to order and ships from our partner within 5 - 24 business days.

Fabric by the yard: In-stock fabrics ship within 1 - 5 business days. Special order fabrics usually ship within 7 business days.

Gift cards: Delivered to your email within 1 business day. 

Please note that holidays may extend our standard lead times about 1 - 2 weeks due to the custom nature of our products. We’re happy to give our dedicated team well-deserved time off to enjoy the holidays with their families. Thank you for your patience and understanding if you order during this time period!

CAN I EXPEDITE MY ORDER TO GET IT FASTER?

In some cases we can expedite order production, subject to fabric availability and for an additional fee. If you need to place a rush order, please contact a Stylist. If you would like to expedite the shipping from Ground to Overnight or Express, please contact a Stylist.

CAN I PLACE AN ORDER VIA EMAIL?

Of course! You can place an order by emailing us at hello@loomdecor.com. If you need help with measurements or creating an item, please contact a Stylist and they can send you a custom invoice. Then all you have to do is enter your credit card info to place the order.

HOW DO I GET AND/OR USE A COUPON CODE?

We run various sales throughout the year. Be sure you don’t miss out by signing up for emails or following Loom on Facebook or Instagram. To apply your discount, simply enter the coupon code during the checkout process. Only one discount code can be applied at a time.

WHEN IS MY CREDIT CARD CHARGED?

Because we start making your custom items immediately, your credit card will be charged when your order is placed. 

CAN I CHANGE OR CANCEL MY ORDER ONCE IT’S BEEN PLACED?

Orders may be canceled for a full refund within 1 business day of submitting the order. After this, we begin crafting your pieces and cutting fabric, so any cancellations beyond this period may not be possible. If you request a cancellation beyond the 24 hour period, a cancellation fee of 10% will be applied. If you need to cancel an order, please contact us at hello@loomdecor.com as soon as possible.

MY SWATCHES NEVER ARRIVED. WHAT SHOULD I DO?

If it has been more than 5 business days (not including weekends and holidays), your samples may be lost in the mail. Please contact a stylist in that case.

WHAT SHIPPING OPTIONS DO I HAVE?

Your items will ship via standard ground service (usually FedEx or UPS) for delivery in 3 to 5 business days.

HOW CAN I TRACK MY SHIPMENT?

You will receive an automated email with the shipping confirmation and tracking information as soon as your order ships.  Your tracking number can also be found on the order review page in your account. 

CAN I EXPEDITE MY SHIPPING?

In some cases we can expedite order production, subject to fabric availability and for an additional fee. If you need to place a rush order or expedite the shipping, please contact a Stylist. Please keep in mind that we have no control over shipping delays due to the shipping service.

DO YOU SHIP INTERNATIONALLY?

We do offer shipping to Canada, please contact a Stylist for helping placing your order. Unfortunately, we cannot ship to the U.S. Territories or foreign countries other than Canada at this time. 

CAN YOU SHIP TO PO OR APO BOXES?

We unfortunately cannot ship to PO or APO Boxes at this time.

WHAT IS THE LOVE LOOM GUARANTEE?

We believe you should love every Loom piece which is why we will make every reasonable effort to ensure your satisfaction. Just how seriously do we take your satisfaction? Learn More.

HOW CAN I CHANGE MY PERSONAL ACCOUNT INFORMATION?

Simply go to the Account link at the top of any page. In this section you can change all your information, including your default addresses, login information, and password.

HOW CAN I RESET MY PASSWORD?

To reset your password, enter your account email address here. If there is an account associated with that email address, you will receive a link to reset your password via email. If you have any trouble contact a Stylist.

WILL YOU SHARE MY EMAIL ADDRESS OR MAILING ADDRESS WITH OTHERS?

Absolutely not! We aren’t fans of spam either, so we keep all email and mailing addresses private. You can review our full privacy policy here.

DO YOU OFFER TRADE DISCOUNTS?

Yes! We offer exclusive benefits for the design community including a Trade Discount and sales tax exemption. Our goal is to make your next project easier than ever. For full details and to join, please read more about our trade program.

WHO IS ELIGIBLE FOR THE TRADE PROGRAM AND HOW DO I JOIN?

Interior Designers, Architects, and other design professionals in the US and Canada are eligible.

CAN I STILL ORDER ONLINE AND RECEIVE MY TRADE DISCOUNT?

Of course! Our goal is to make your custom ordering process as easy as possible. Your discount will automatically be applied in your shopping cart when you are logged in with your Trade Account.

DO YOU SELL GIFT CARDS?

Yes, and we think it's appropriate for every gift-giving occasion! You can purchase a gift card here.

HOW CAN I USE MY LOOM DECOR GIFT CARD?

To use your Loom Decor gift card, enter the code located on your card or in your email at the bottom of your shopping cart where it says "Enter a Gift Card Code."

You have successfully subscribed!