FAQ | Loom Decor

Let us introduce ourselves! We are Loom Decor, an online design studio where you can order high-end, tailored details right from home. We incorporate the same specifications interior designers use, but at a far more cost-effective price point. We even share designer tips and tricks in our measuring guides to ensure you order with confidence.

Our drapery, pillows, bench cushions, cafe curtains, bedding and more are handcrafted right here in our Massachusetts workroom by artisans with over 20 years of experience. We take pride in cultivating a positive work culture, which is why our dedicated team sticks with us. Our goal is to help you bring custom pieces into your space that completely elevate your home. Designer quality, no designer required.

Browse our website and click any item to start designing your way. Customize the size, lining, insert, details and more to create the perfect look and fit. Plus, if you are not sure what you want or how to begin, you can contact our customer service team.

We do not have a retail location at this time. However, you can order swatches to make sure you love the color and pattern of a fabric in your home - which we think is even better.

You can also schedule a free Design Consultation with us where we can go over the design, fabrics, and measuring process for your space! Feel free to schedule a time here.

Haha, YES! While we have an online presence, we are based out of Massachusetts and are very much a real company, creating real products, made by real people, right here in America.

Our quality matches that of professional interior designers and luxury home brands, but at more affordable prices. How do we do it? First, we choose quality fabrics from top interior designer brands. No flimsy fabrics that will fall apart after a few years. Our goal is for your custom pieces to last for years to come.

Second, our products are handcrafted at our workroom in Massachusetts with the same details designers specify in their work. For example, our window treatments are made with high quality lining, hidden hems, weights in the corners, and buckram stiffener at the top to help them hang beautifully. Our pillows and duvet covers are designed to be plush and full, and to hide unsightly zippers.

Finally, you can choose special options on your window treatments like lining, Cordless Mechanism (at no extra charge) and order completely custom sizes, so that you are sure to get the perfect fit for your window.

For the width of your drapery panels, we recommend entering the full size of your drapery rod. That's it! We will account for fullness on our end so there is no need to add extra width to ensure that your drapery looks full enough.

If you're ordering your hardware from us, there's no need to calculate the number of rings needed - we'll automatically provide the right amount of rings based on the rod size you select!

Yes! You have the option to choose a lining for any shade or drapery you order. You can go with "Unlined", add "Privacy" lining for sun protection and enhanced privacy, or opt for "Blackout" lining for maximum room darkening. The choice is yours!

Our Cordless shades are compatible with windows that are 18" - 98" in width. Anything over 98" in width will have to use a Chain Loop mechanism due to the weight of the shade.

A Cordless shade is operated with a spring mechanism. You operate the shade by using the control ring to guide the shade up and down - a simple quick tug will get the spring mechanism released so you can open or lower the shade.

The Poly insert is slightly firmer and helps the pillow maintain its shape, while the Down insert offers a softer feel and may need more frequent fluffing to keep its shape over time.

Yes! We can make custom size Drapery, Roman Shades, Bedskirts, Cushions, and more. To order a custom size not available online, contact a Stylist.

Unfortunately we are not able to do a custom trapezoid bench cushions, "L-Shaped", or custom cut outs. We can only accommodate rectangular shaped bench cushions at this time.

Absolutely! For instance, we can craft our Cafe Curtains in other pleat styles and fabrics, and nearly any Loom product can be made in almost any fabric from our collection. Feel free to reach out to us at hello@loomdecor.com with a photo of what you had in mind.

We are happy to accept COM orders for our Trade Program members with a $500 order minimum! Contact a stylist for pricing and more information about placing a COM order.

Of course! We recommend ordering fabric swatches as a first step in making a Loom Decor design. Sometimes, the appearance of the fabric in real life under different lighting can vary from what you see online.

Always rely on the fabric swatch in your hand! Computer renderings can vary based on your screen, monitor, and lighting settings. The physical swatch reflects the true color and texture you’ll see on your finished Loom Decor pieces. Keep in mind that your home’s lighting can also affect how the fabric appears, colors may look slightly different in natural light versus LED or other indoor lighting.

Yes! On any fabric page, select the number of yards you would like in the quantity field and click the “Add Yardage to Cart” button. When calculating the yardage you need, keep in mind our fabrics vary in width, although most are 54” wide. Please note, the maximum continuous yardage varies per fabric between 30 and 60 yards.

For window treatments, we recommend a periodic cleaning with a low-suction, hand-held vacuum, or dusting with a clean cloth or duster. For a deeper clean, we suggest steaming the window treatments on a low setting to dislodge any dust or dirt. In the case of a stain or smudge, we recommend using a slightly damp microfiber cloth or clean towel, and spot cleaning with a mild detergent. Please note, we do not recommend ironing, washing or dry cleaning your window treatments as it can warp the lining, and compromise the structure of the window treatments.

For all other pieces (such as bedding, bench cushions, or pillows), we highly recommend dry-cleaning to ensure they look beautiful for many years to come. Washing can cause fabrics to fade or bleed. Plus, different types of fabric shrink at different rates and could cause your item to look damaged or warped. Please consult with your dry cleaner regarding your Loom fabric before proceeding with dry cleaning services.

Our products are carefully custom-made and handcrafted by our skilled team in our Fall River, Massachusetts workroom, which brings over 20 years of experience creating high-quality home furnishings and window treatments for leading designers and hotels.

Our Roman Shades and Hardware product lines are sourced from our valued domestic partners located in Illinois and Connecticut.

Pillows & Bedding: Custom made within 5-7 business days.

Drapery: Custom made within 10-28 business days. Large Drapery Orders: 28-40 business days. Peak Season: May take longer to fulfill based on size. Backorders can occur.

Roman Shades: Custom made within 10-28 business days from our USA based partner.

Custom Bench Cushions: Custom made within 10-28 business days.

Hardware: Custom made within 10-28 business days from our USA based partner.

Fabric By the Yard: Ships within 1-7 business days. High quantity yardage may take longer to fulfill based on size. Backorders can occur.

Note: During holiday periods, these estimates may be extended by 1-2 weeks. We appreciate your patience as our team takes well-deserved time off to rest and recharge.

We generally do not provide expedited production due to our handmade production process, which always includes a lead time. However, once your items are finished, we can arrange expedited shipping upon completion of your order.

With that said, feel free to email us - if we have the fabric on hand, we’ll do our best to work some magic and complete your order promptly. Please note, a rush fee will apply!

PLEASE NOTE:

Drapery: Custom made within 10-28 business days. Large Drapery Orders: 28-40 business days. Peak Season: May take longer to fulfill based on size. Backorders can occur.

If you would like to expedite the shipping from Ground to Overnight or Express, please contact a Stylist.

We generally do not provide expedited production due to our handmade production process, which always includes a lead time of 10-28 business days. However, once your items are finished, we can arrange expedited shipping upon completion of your order.

With that said, feel free to email us - if we have the fabric on hand, we’ll do our best to work some magic and complete your order promptly. Please note, a rush fee will apply!

PLEASE NOTE:

Drapery: Custom made within 10-28 business days. Large Drapery Orders: 28-40 business days. Peak Season: May take longer to fulfill based on size. Backorders can occur.

Need some help? We get it! If you need help with measurements or selections, please contact us and we will help you out.

We run various sales throughout the year. Be sure you don’t miss out by signing up for emails or following Loom on Facebook or Instagram. To apply your discount, simply enter the coupon code during the checkout process. Only one discount code can be applied at a time.

Because we start making your custom items immediately, your credit card will be charged when your order is placed.

Orders may be canceled for a full refund within 1 business day of submitting the order. Orders may be changed within 1 business day of submitting the order. After this, we begin crafting your pieces and cutting fabric, so any cancellations or changes beyond this period may not be possible. If you request a cancellation or change beyond the 24 hour period, a cancellation fee of 10% will be applied. If you need to cancel or change an order, please contact us at hello@loomdecor.com as soon as possible.

Please note: Any change to your order resets the lead time to the date the change is confirmed.

If it has been more than 5 business days (not including weekends and holidays), your samples may be lost in the mail. Please contact a stylist in that case.

Your items will ship via standard ground service (usually FedEx or UPS) for delivery in 3 to 5 business days. Please keep in mind that we have no control over shipping delays due to the shipping service.

You will receive an automated email with the shipping confirmation and tracking information as soon as your order ships. Your tracking number can also be found on the order review page in your account.

We do offer shipping to Canada for an additional fee, please contact a Stylist for help placing your order. Unfortunately, we cannot ship to the U.S. Territories or foreign countries other than Canada at this time.

We unfortunately cannot ship to PO or APO Boxes at this time.

We believe you should love every Loom piece which is why we will make every reasonable effort to ensure your satisfaction. Just how seriously do we take your satisfaction? Learn more.

Simply go to the Account link at the top of any page. In this section you can change all your information, including your default addresses, login information, and password.

To reset your password, enter your account email address here. If there is an account associated with that email address, you will receive a link to reset your password via email. If you have any trouble contact a Stylist.

Absolutely not! We aren’t fans of spam either, so we keep all email and mailing addresses private. You can review our full privacy policy here.

Yes! We offer exclusive benefits for the design community including a Trade Discount and sales tax exemption. Our goal is to make your next project easier than ever. For full details and to join, please visit our Trade Program page.

Interior Designers, Architects, and other design professionals in the US and Canada are eligible to apply.

Yes! Our goal is to make your custom ordering process as easy as possible. Your trade discount will automatically be applied in your shopping cart when you are logged in with your Trade Account.

Yes, and we think it's appropriate for every gift-giving occasion! You can purchase a gift card here.

To use your Loom Decor gift card, enter the code located on your card or in your email at the bottom of your shopping cart where it says "Enter a Gift Card Code."

Frequently Asked Questions