Bolster Pillow in Waterpolo - Lagoon

They say great things take time, and when it comes to handcrafting your custom decor, we have to agree. Still, we strive to get your custom pieces to you as soon as possible. Below is a general breakdown of expected lead times (not including holidays or the shipping time itself).

• Pillows and Bedding: Custom made to order; ships within 5 - 7 business days
• Window Treatments: Custom made to order; Drapery ships from Loom within 5 - 28 business days. Roman Shades ship from our partner within 14 - 28 business days
• Fabric By the Yard: Ships within 1 - 7 business days. Special order fabrics may take longer to fulfill based on size
• Hardware: Ships within 10 - 28 business days from our partner
• Bench Cushions: Ships within 10 - 28 business days
• Gift cards: Delivered to your email upon purchase

Love Loom Guarantee

We believe you should love every Loom piece in your home, which is why we will make every reasonable effort to ensure your satisfaction. See below!

Incorrect Sizing/Materials

If we make your order to the incorrect size, use the wrong fabric, or simply make a mistake based upon your order, then we will fix it at our expense. That may involve us taking the piece back to our workroom and reworking it until it is corrected. In some instances we may opt to completely remake the piece. Whatever it is, we will get it just as you ordered it (based on your order confirmation).

If we make the piece to your specification but you measured or ordered incorrectly, let us know and we will work with you to try and change the piece so it can work for you. If we can resolve the issue by adjusting the length, widening a panel, or making alterations at our factory, we’ll do so at no additional cost to you (but for shipping). We usually can be creative in finding a solution. If there is no easy solution and we agree the piece needs to be remade, then we will discount the retail remake by 50%. (Offer valid for 30 days after delivery date and must be replacing the originally purchased piece.)

Help us maintain our liberal return and remake policy by ensuring your product is exactly as you’d like it before ordering. We can help you with that! Order swatches to make sure you love your fabric, contact a Stylist with questions, or schedule a Design Consultation for help from beginning to end.

Order Correction Process

To request an order be corrected, please contact us. Unless we find the error is our mistake, clients will be responsible for the cost of return shipping and is responsible for any loss or damage to the returned item.

All corrections should be sent to:
Loom Decor
1 Ace Street
Fall River, MA 02720

Customer's Own Material (COM)

Returns of COM product will NOT be accepted. In specific cases where product has been reviewed and it is deemed that there has been a workroom error an exception may be made. Please review our COM terms & conditions.

Cancellations

Custom orders may be canceled for a full refund within 24 hours of submitting the order. After this, we begin crafting your pieces, so any cancellations beyond this period may not be possible. If you need to cancel an order, please contact a Stylist as soon as possible.